Frequently Asked Questions
Everything you need to know about your dot.cards experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unused products in their original packaging. Please contact our support team to initiate a return label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products eco-friendly?
Yes, we prioritize sustainability by using recyclable materials for our cards and minimalist packaging to reduce our carbon footprint.
Can I change my order after it has been placed?
Orders are processed quickly, but we can make changes if you contact us within 1 hour of placement. After that, the order may already be in the fulfillment stage.